Terms of service

The purpose of these Terms of Service (the “Terms”) is to set forth the terms, conditions and procedures for the use of the services provided on the website operated by PILETA Co., Ltd. (the “Company”) (the “Site”), namely information services, the acceptance of online testing and failure analysis requests, the inquiry board, technical resources and the AI chatbot guidance service (collectively, the “Services”), as well as the rights, obligations and responsibilities of the Company and users.

1. “User” means any person who accesses the Site and uses the Services in accordance with these Terms.
2. “Online request” means a request for the review of testing or failure analysis submitted through a request form on the Site.
3. “Request tracking” means the function that allows users to view the details and status of their own requests using the email address or phone number entered when submitting an online request and the password they set.
4. “Posts” means text and attachments posted by users on the inquiry board.

① These Terms take effect upon being posted on the Site.

② The Company may amend these Terms to the extent that such amendment does not violate applicable laws and regulations. In the event of an amendment, the Company shall announce the amendment, specifying the effective date and the reasons for the amendment, from seven (7) days before the effective date (or thirty (30) days before, in the case of changes unfavorable to users).

The Company provides the following services:

1. Information about the Company, its businesses and its Test & Evaluation Center
2. Acceptance of online testing and failure analysis requests, and request status tracking
3. Inquiry board (with support for private posts) and responses to inquiries
4. Technical resources
5. Guidance through the AI chatbot

① The acceptance of an online request does not constitute the formation of a testing or analysis contract, but rather the receipt of a request for review by the Company.

② After reviewing the details of a request, the Company’s representative will contact the user directly to discuss the scope, schedule and cost of the testing or analysis. A contract is formed when both parties have agreed on these matters and have entered into a contract (purchase order).

③ A notice confirming the receipt of a request does not mean that a contract has been formed, and no costs will be incurred if the user decides not to proceed after consultation with the Company’s representative. The Company does not issue separate receipt numbers for online requests.

④ Users may view the details and status (Pending or Confirmed) of their own requests using the email address or phone number entered at the time of submission and the password they set. As the Company is unable to recover passwords, users who lose their password must contact the Company by phone or email.

Users shall not engage in any of the following acts:

1. Entering false information or misappropriating the information of others
2. Posting abusive, defamatory, obscene or advertising content, or material that infringes copyright, on the board
3. Interfering with the operation of the Services, such as by uploading files containing malicious code
4. Submitting requests or posts by automated means (such as bots)

① Posts on the inquiry board are registered as private posts by default and may be viewed only by the author (upon password verification) and administrators.

② The Company may delete posts that violate Article 6 or applicable laws and regulations, or make such posts private, without prior notice.

③ Uploaded files may be restricted in accordance with the Company’s attachment policy (file format and size limits, and security checks).

Copyright and other intellectual property rights in the content of the Site (documents, images and data) and in the materials provided in the technical resources section belong to the Company. Users may not reproduce, transmit or distribute such content, or use it to create derivative works, without the Company’s prior consent, and must credit the source (PILETA Co., Ltd.) when quoting it.

① Responses provided by the AI chatbot are for reference only and do not replace the Company’s official quotations, contracts or test results.

② The Company shall not be liable for any disruption in the use of the Services caused by natural disasters, force majeure or reasons attributable to the user.

③ The Company does not guarantee the accuracy or reliability of information posted by users.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Any dispute arising in connection with the use of the Services shall be brought before the competent court under the Civil Procedure Act of the Republic of Korea.