Root Cause Analysis
Request failure analysis
We identify the root causes of equipment damage such as fractures, cracks and deformation. Requests from outside Korea are handled by email.
How to Request
How to request failure analysis
Our online request form is available in Korean only. For requests from overseas, please email us; our engineers will contact you directly.
- Step 1
Send your request by email
Email pileta@pileta.co.kr with the details listed below. Photos of the damaged area, drawings and operating history help us plan the analysis.
- Step 2
Review and quotation
Our engineers review your request and agree with you on the analysis scope, schedule and quotation.
- Step 3
Ship your samples
Once the terms are agreed and your order is placed, ship the damaged parts or samples to our Test & Evaluation Center in Daejeon, Korea.
- Step 4
Analysis
From visual and macroscopic examination to microstructural and elemental analysis, we review microstructural changes, environmental factors and operating history together to identify the root cause.
- Step 5
Report issued
We issue an analysis report, or provide the analysis data only if you prefer. English-language reports are available.
Sending a request does not create any obligation. You decide whether to proceed after discussing the scope, schedule and quotation with our engineers.
Checklist
What to include in your email
Including the following details helps us review the failure and prepare a quotation quickly. If some details are not yet available, send what you have and we will discuss the rest with you.
Company name and address
Contact person
Name, department and position.
Email address and phone number
Add a billing contact if invoices should go to a different person.
Purpose of the analysis
For example, identifying the cause of a superheater tube failure in a power plant and preventing recurrence.
Component or equipment, sample name and material
For example, superheater tube (SA-213 T91).
Number of samples
Operating conditions
Specifications of the sample and the operating conditions of the equipment.
Failure history
How and when the damage occurred, and the relevant operating history.
Photos and drawings
Photos of the damaged area and drawings, if available.
Requested analysis scope
What you would like us to analyze.
Report and delivery
An analysis report or analysis data only, delivered by post or email. Let us know if you need the report in English.
Urgency
Standard or urgent analysis. An additional fee applies to urgent service.
Sample return or disposal
After analysis, samples are either disposed of or returned. Return shipping costs are paid by the customer.
Contact
Contact our Test & Evaluation Center
Email us your request or call our team. Our engineers review each request and contact you directly.
Send your request
- pileta@pileta.co.kr
- Phone
- +82-42-368-0180(weekdays, business hours KST, UTC+9)
Sample shipping address
PILETA Co., Ltd., Test & Evaluation Center22, Gukjegwahak 3-ro, Yuseong-gu,Daejeon, 34000,Republic of Korea
Please ship samples after the scope, schedule and quotation have been agreed with our engineers.
Customers in Korea can submit requests online on our Korean site.
For how we handle personal information, see our privacy policy.